Returns & Shipping Policy

Returns Policy

All custom-made and personalised orders are not to be returned unless faulty, refunds will only be given to items that are faulty. Designs are always sent over before personalisation, and confirmation you are happy with the design is always made prior to carrying out personalisation.

If you would like to cancel an order, you must let us know within 14 days. You then have a further 14 days to return the item in the condition it was sent in. This does not include personalised items. Your refund will then be processed within 14 days of receiving the item back.

If you notice any damage to any item you receive we will always offer to replace or repair the item, unless it can be proven that the item was not faulty when sent.

Refunds will only be given to the buyer of an item, and proof of order must be given (i.e order number). Our support email is irisjeandesignssales@gmail.com.

Delivery

Personalised items can take 5-10 business days to be complete and delivered. Non-personalised items are usually sent 24 hour tracked via Royal Mail and you should recieve them the next working day.